Have you recently made use of St. John’s Health’s diagnostic
imaging services? Here you will find important information about how to
obtain your results and pay your bill. We have designed our procedures
to be convenient for patients while ensuring secure information remains
private. You will also find contact information for relevant departments
if you need to speak with someone directly.
Release of Information
The Department of Diagnostic Imaging captures images in a digital format.
Upon request by your physician, we will provide a copy of your images
on CD free of charge. Please make requests by calling our Health Information
Management department at 307.739.7490 at least 24 hours prior to your
desired pick-up time. Shorter notice may result in a waiting period. Additional
CD’s of your exam may be requested for a fee. Due to HIPAA regulations,
a picture I.D. will be required to obtain your Health Information.
Your Imaging Results
Your procedure findings will be interpreted by one of our radiologists.
A copy of your results will be sent to your referring physician. Your
physician will discuss these results with you and how they relate to your
overall healthcare needs. St. John’s Health employees are not permitted
to provide result information to patients. If you have not heard from
your doctor within three to five days, we recommend that you follow up
with him/her.
Billing Procedure
You will receive two bills for your imaging service. Both bills will be
submitted to the insurance carrier that you provided at the time of registration.
One bill will be from St. John’s Health for fees related to the
technologies, equipment and supplies used in your procedure. The other
bill will be from Jackson Hole Medical Imaging, PC covering the radiologist’s
fees for interpreting your procedure findings. If you have any questions
or would like to discuss your St. John’s Health bill, please contact
Patient Financial Services at
307.733.3636. For more information regarding your Jackson Hole Medical Imaging PC bill,
please call
800.841.4236.
The Radiology Information Resource for Patients
RadiologyInfo.org tells you how various x-ray, CT, MRI, ultrasound and other procedures
are performed. It also addresses what you may experience and how to prepare
for the exams. The website contains over 200 procedure, exam and disease
descriptions covering diagnostic and interventional radiology, nuclear
medicine, radiation therapy and radiation safety and is updated frequently
with new information. All material on the
RadiologyInfo.org website is reviewed and approved by experts in the field of radiology
from the ACR and RSNA, as well as other professional radiology organizations. However,
RadiologyInfo.org is not a medical facility.
Please contact your physician with specific medical questions.
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