Visitor Information
St. John’s Health Guest Services
Hospital patients can greatly benefit from visits from friends and loved ones. Our visiting policies are designed to make your trip to the health system more convenient, and to ensure the privacy and safety of all of our patients.
We offer guests assistance with the following features:
- Accommodations for patients and their families
- Transportation
- Luggage
- Travel adjustments
- Local restaurants and activities
- In room amenities
- Amenity requests & much more
Please review the information below to learn more about visiting services and regulations. You can also call Guest Services at 307-739-4991 Mondays through Fridays from 8:30 am to 4:00 pm.
Buckrail Lodge
The Buckrail Lodge provides accommodations for patients and visitors of St. John’s Health. It is located one mile from the medical campus at 110 East Karns Avenue, one block north of the base of Snow King Mountain. The cabin style rooms, and beautiful lawn provide a haven for rest and recovery for patients and their families. Call 307-733-2606 and choose option 1 for more information or to inquire about eligibility and availability.
Cafeteria
Choices Cafe is staffed weekdays from 6:30 am to 2:30 pm, offering a variety of hot meals, grill specials, a salad bar, and delicious desserts. Patients and guests can order from room service on weekends and evenings.
Financial Assistance
Financial assistance is available to patients and their caregivers who are receiving treatment at St. John’s Health. Learn more about financial assistance at St. John's Health.
Cellphones
The use of cellphones is restricted in some areas of the health system. Please look for posted signs or ask a staff member.
Hand Hygiene
Frequent hand washing is the best defense against infection. To help protect our patients from infection, all visitors should thoroughly wash their hands. You can also use the alcohol-based foam dispensers on the walls throughout the health system.
Tobacco-Free Campus
Tobacco use is not permitted anywhere on the health system campus. Ask our staff about nicotine-replacement therapy and other resources to help you quit smoking.
Wireless Internet Access
We provide free wireless internet service to patients and families from their personal laptop computers and smartphones.