Patients & Visitors
Patient Experience at St. John’s Health
“Patient experience” is the sum of all interactions shaped by an organization’s culture that influences the patient’s overall perception of the organization. In other words, it’s the all-encompassing indicator of a patient’s satisfaction. While it is critical to provide the best services possible, it is also essential that attention is paid to the details surrounding personal comfort, privacy, and gratification. When patients are more satisfied, more comfortable, less stressed, and in a healing environment, they recover faster.
Part of making patients more comfortable means making sure they have easy access to friends and loved ones and the administrative details of their health system stay are convenient and easy. We have worked to make your patient experience as straightforward as possible by streamlining our visiting regulations, billing procedures, and medical record access.
Learn more about patient and visitor services:
- What to Expect
- Inpatient Care
- Guest Services
- Billing Information
- Pay My Bill Online
- Patient Records
- My Health Information Online
- Patient Rights & Responsibilities
- Notice of Privacy Practices
We Value Your Feedback
If you have concerns or questions regarding patient care and/or patient safety, or would like to provide feedback please contact our patient experience team by either calling 307.739.7479 or emailing connect@stjohns.health. To connect with your provider or providers office please reach out to their clinic directly or access the patient portal to send a secure message.